Onsite Customer Service Specialist — Elevate Support

TTEC; Tangob; On-site; PHP 240,000 - 360,000; Full time

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Lipa, Philippines, providing compassionate support and resolving escalated customer issues. You’ll help customers with product information, troubleshooting, and timely responses, contributing to a positive experience.

Responsibilities include handling inquiries, researching solutions, and applying product knowledge to resolve problems, while maintaining a friendly, professional demeanor in a fast-paced environment.

Qualifications

• Senior high school graduate or two years of college.
• At least 6 months of customer service experience.
• Basic computer literacy and familiarity with common software.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve customer issues.
• Explain product or service knowledge clearly to customers.
• Deliver friendly, proactive support to improve customer experience.

Skills

Customer service experience

Communication skills

Problem solving

Education

Senior high school diploma or 2 years in college

Tools

Computer experience

Job description

TTEC is seeking a Customer Service Representative to work onsite in Lipa, Philippines, providing compassionate support and resolving escalated customer issues. You’ll help customers with product information, troubleshooting, and timely responses, contributing to a positive experience.

Responsibilities include handling inquiries, researching solutions, and applying product knowledge to resolve problems, while maintaining a friendly, professional demeanor in a fast-paced environment.