Onsite Entry-Level Client Experience Associate – Taguig

Infosys BPM Philippines; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Infosys BPM Philippines is seeking candidates for a customer experience role based in Taguig. The position involves handling inquiries, guiding clients on products, and resolving issues in a fast-paced BPO environment.

Successful applicants will demonstrate strong communication, multitasking, and problem-solving skills, with a willingness to work onsite at the Fort Bonifacio area and adapt to evolving processes and technologies.

Qualifications

• Graduate of any degree; undergrads encouraged with compensatory BPO experience.
• Knowledge of a single risk product or process.
• Basic understanding of multiple products, services or processes.
• Basic understanding of financial planning concepts.
• Strong written and verbal communication skills.
• Ability to multitask and manage high-volume calls and case workloads with accuracy.

Responsibilities

• Deliver a personalized and exceptional customer experience by addressing inquiries and assisting clients with products and services in a contact center environment.
• Resolve inquiries and transactions from Financial Representatives and clients involving basic to intermediate-level concerns.
• Research and evaluate solutions to customer concerns by identifying root causes and applying sound judgment.
• Take ownership of customer interactions and identify opportunities to prevent repeat calls and unnecessary transfers.
• Handle escalated customer situations and apply best practices to support positive outcomes.
• Educate clients and Financial Representatives on self-service tools and digital solutions.

Skills

Customer service

BPO experience

Communication skills

Multitasking

Problem solving

Education

Any degree

Tools

MS Office

CRM systems

Job description

Infosys BPM Philippines is seeking candidates for a customer experience role based in Taguig. The position involves handling inquiries, guiding clients on products, and resolving issues in a fast-paced BPO environment.

Successful applicants will demonstrate strong communication, multitasking, and problem-solving skills, with a willingness to work onsite at the Fort Bonifacio area and adapt to evolving processes and technologies.