Onsite Customer Experience Pro — BGC, Taguig | Sign-On Bonus

Infosys BPM Philippines; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Infosys BPM Philippines is hiring a Customer Service Representative to deliver a personalized experience in a fast-paced contact center. You will address inquiries, offer service options, and guide clients through products and digital tools, while resolving issues and owning interactions.

The role requires multitasking across multiple systems, strong communication, and commitment to confidentiality. Onsite work in BGC, Taguig is required, with opportunities to grow and learn within a global

Qualifications

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience
• Knowledge of a single risk product or process
• Basic understanding of multiple products, services, or operational processes
• Basic understanding of financial planning concepts
• Strong written and verbal communication skills
• Ability to multitask and manage high-volume calls and case workloads with accuracy and attention to detail
• Strong organizational and prioritization skills
• Ability to adapt to change and thrive in a fast-paced environment
• Strong desire to continuously learn and improve
• Strong problem-solving skills with the ability to evaluate options and recommend solutions
• Proficiency in computer applications and the ability to navigate multiple systems simultaneously
• Ability to complete standard customer requests using multiple tools and applications
• Successful completion of any required assessments or testing
• Willing to work onsite
• Willing to work in BGC, Taguig

Responsibilities

• Deliver a personalized and exceptional customer experience by addressing inquiries, providing service options, and assisting clients with products and services in a contact center environment.
• Resolve inquiries and transactions from Financial Representatives and clients involving basic to intermediate-level concerns while continuously developing expertise in more complex transactions.
• Research and evaluate solutions to customer concerns by identifying root causes and applying sound judgment within established procedures.
• Take ownership of customer interactions and proactively identify opportunities to prevent repeat calls and unnecessary transfers.
• Handle escalated customer situations and apply customer experience best practices to support positive outcomes.
• Serve as a trusted partner to Financial Representatives and collaborate with them to meet client needs effectively.
• Educate clients and Financial Representatives on available self-service tools, digital solutions, and online capabilities.
• Adapt to new technologies, processes, and business requirements while maintaining service excellence.
• Identify opportunities for continuous improvement and contribute to enhancing customer experiences and operational efficiency.
• Build and maintain professional relationships with clients to strengthen brand loyalty and trust.
• Handle calls and transactional activities while adhering to strict confidentiality, privacy, and compliance standards.
• Manage multiple responsibilities simultaneously, including customer interactions and case management, while maintaining high levels of accuracy and quality.

Skills

Communication skills

Multitasking

Attention to detail

Adaptability

Problem-solving

Education

Bachelor's degree or pursuing

Job description

Infosys BPM Philippines is hiring a Customer Service Representative to deliver a personalized experience in a fast-paced contact center. You will address inquiries, offer service options, and guide clients through products and digital tools, while resolving issues and owning interactions.

The role requires multitasking across multiple systems, strong communication, and commitment to confidentiality. Onsite work in BGC, Taguig is required, with opportunities to grow and learn within a global