Onsite Financial Services Customer Support Specialist

INFOSYS BPM LIMITED Philippine Branch; Taguig; Hybride; PHP 268 000 - 402 000; Plein temps

Résumé du poste

INFOSYS BPM LIMITED Philippine Branch is seeking a customer service professional to deliver personalized assistance in a contact center environment in Taguig. You will handle inquiries, provide product and service options, and ensure high-quality interactions with clients.

The role emphasizes problem solving, multitasking across multiple tools, and maintaining confidentiality while meeting financial services privacy standards. On-site work at Fort Bonifacio, Taguig is required.

Qualifications

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience.
• Knowledge of a single risk product or process.
• Basic understanding of multiple products, services, or operational processes.
• Basic understanding of financial planning concepts.
• Strong written and verbal communication skills.
• Ability to multitask and manage high-volume calls and case workloads with accuracy and attention to detail.
• Strong organizational and prioritization skills.
• Ability to adapt to change and thrive in a fast-paced environment.
• Strong desire to continuously learn and improve.
• Strong problem-solving skills with the ability to evaluate options and recommends solutions.
• Proficiency in computer applications and the ability to navigate multiple systems simultaneously.
• Ability to complete standard customer requests using multiple tools and applications.
• Successful completion of any required assessments or testing.
• Willing to work onsite.
• Willing to work in BGC, Taguig.

Responsabilités

• Deliver a personalized and exceptional customer experience by addressing inquiries, providing service options, and assisting clients with products and services in a contact center environment.
• Resolve inquiries and transactions from Financial Representatives and clients involving basic to intermediate-level concerns while developing expertise in more complex transactions.
• Research and evaluates solutions to customer concerns by identifying root causes and applying sound judgment within established procedures.
• Take ownership of customer interactions and proactively identify opportunities to prevent repeat calls and unnecessary transfers.
• Handle escalated customer situations and apply customer experience best practices to support positive outcomes.
• Serve as a trusted partner to Financial Representatives and collaborate with them to meet client needs effectively.
• Educate clients and Financial Representatives on available self-service tools, digital solutions, and online capabilities.
• Adapt to new technologies, processes, and business requirements while maintaining service excellence.
• Identify opportunities for continuous improvement and contribute to enhancing customer experiences and operational efficiency.
• Build and maintain professional relationships with clients to strengthen brand loyalty and trust.
• Handle calls and transactional activities while adhering to strict confidentiality, privacy, and compliance standards.
• Manage multiple responsibilities simultaneously, including customer interactions and case management, while maintaining high levels of accuracy and quality.

Connaissances

Strong written and verbalcommunication

Multitasking

Organizational skills

Adaptability

Continuous learning

Problem-solving

Customer focus

Formation

Any degree with BPO experience considered

Outils

Proficiency in computer applications

Description du poste

INFOSYS BPM LIMITED Philippine Branch is seeking a customer service professional to deliver personalized assistance in a contact center environment in Taguig. You will handle inquiries, provide product and service options, and ensure high-quality interactions with clients.

The role emphasizes problem solving, multitasking across multiple tools, and maintaining confidentiality while meeting financial services privacy standards. On-site work at Fort Bonifacio, Taguig is required.