Customer Experience Specialist – Onsite, Taguig

INFOSYS BPM LIMITED Philippine Branch; Taguig; Hybrid; PHP 223,000 - 312,000; Full time

Job summary

Infosys BPM Limited Philippine Branch is seeking a Customer Service Representative to deliver personalized service in a fast-paced contact centre in Taguig. You will resolve inquiries for Financial Representatives and clients, and promote self-service tools and digital solutions while maintaining confidentiality and compliance.

The role requires at least a degree (or current students with BPO experience) and willingness to work onsite in BGC, Taguig.

Qualifications

• Graduate of any degree; undergrads are also encouraged to apply with compensatory BPO experience.
• Knowledge of a single risk product or process.
• Basic understanding of multiple products, services, or operational processes.
• Strong written and verbal communication skills.
• Ability to multitask and manage high-volume calls and case workloads with accuracy and attention to detail.
• Strong organizational and prioritization skills.

Responsibilities

• Deliver a personalized and exceptional customer experience in a contact centre environment.
• Resolve inquiries and transactions from Financial Representatives and clients with basic to intermediate concerns.
• Identify root causes and apply sound judgment within procedures to resolve customer issues.
• Take ownership of customer interactions and reduce repeat calls and unnecessary transfers.
• Educate clients and Financial Representatives on self-service tools and digital solutions.

Skills

Communication skills

Multitasking

Organization & prioritization

Adaptability

Problem solving

Computer proficiency

Education

Any degree / undergrad welcome with BPO experience

Tools

MS Office

CRM systems

Job description

Infosys BPM Limited Philippine Branch is seeking a Customer Service Representative to deliver personalized service in a fast-paced contact centre in Taguig. You will resolve inquiries for Financial Representatives and clients, and promote self-service tools and digital solutions while maintaining confidentiality and compliance.

The role requires at least a degree (or current students with BPO experience) and willingness to work onsite in BGC, Taguig.