Entry Level CSR | BGC, Taguig | No BPO Experience Required

Infosys BPM Philippines; Taguig; On-site; PHP 391,000 - 614,000; Full time

Job summary

Infosys BPM Philippines is seeking candidates for a customer experience role based in Taguig. The position involves handling inquiries, guiding clients on products, and resolving issues in a fast-paced BPO environment.

Successful applicants will demonstrate strong communication, multitasking, and problem-solving skills, with a willingness to work onsite at the Fort Bonifacio area and adapt to evolving processes and technologies.

Qualifications

• Graduate of any degree; undergrads encouraged with compensatory BPO experience.
• Knowledge of a single risk product or process.
• Basic understanding of multiple products, services or processes.
• Basic understanding of financial planning concepts.
• Strong written and verbal communication skills.
• Ability to multitask and manage high-volume calls and case workloads with accuracy.

Responsibilities

• Deliver a personalized and exceptional customer experience by addressing inquiries and assisting clients with products and services in a contact center environment.
• Resolve inquiries and transactions from Financial Representatives and clients involving basic to intermediate-level concerns.
• Research and evaluate solutions to customer concerns by identifying root causes and applying sound judgment.
• Take ownership of customer interactions and identify opportunities to prevent repeat calls and unnecessary transfers.
• Handle escalated customer situations and apply best practices to support positive outcomes.
• Educate clients and Financial Representatives on self-service tools and digital solutions.

Skills

Customer service

BPO experience

Communication skills

Multitasking

Problem solving

Education

Any degree

Tools

MS Office

CRM systems

Job description

Be a #KaInfoscion and become an ambassador of our core values CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Deliver a personalized and exceptional customer experience by addressing inquiries, providing service options, and assisting clients with products and services in a contact center environment.
• Resolve inquiries and transactions from Financial Representatives and clients involving basic to intermediate-level concerns while continuously developing expertise in more complex transactions.
• Research and evaluate solutions to customer concerns by identifying root causes and applying sound judgment within established procedures.
• Take ownership of customer interactions and proactively identify opportunities to prevent repeat calls and unnecessary transfers.
• Handle escalated customer situations and apply customer experience best practices to support positive outcomes.
• Serve as a trusted partner to Financial Representatives and collaborate with them to meet client needs effectively.
• Educate clients and Financial Representatives on available self-service tools, digital solutions, and online capabilities.
• Adapt to new technologies, processes, and business requirements while maintaining service excellence.
• Identify opportunities for continuous improvement and contribute to enhancing customer experiences and operational efficiency.
• Build and maintain professional relationships with clients to strengthen brand loyalty and trust.
• Handle calls and transactional activities while adhering to strict confidentiality, privacy, and compliance standards.
• Manage multiple responsibilities simultaneously, including customer interactions and case management, while maintaining high levels of accuracy and quality.

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience
• Knowledge of a single risk product or process.
• Basic understanding of multiple products, services, or operational processes.
• Basic understanding of financial planning concepts.
• Strong written and verbal communication skills.
• Ability to multitask and manage high-volume calls and case workloads with accuracy and attention to detail.
• Strong organizational and prioritization skills.
• Ability to adapt to change and thrive in a fast-paced environment.
• Strong desire to continuously learn and improve.
• Strong problem-solving skills with the ability to evaluate options and recommend solutions.
• Proficiency in computer applications and the ability to navigate multiple systems simultaneously.
• Ability to complete standard customer requests using multiple tools and applications.
• Successful completion of any required assessments or testing.
• Willing to work onsite.
• Willing to work in BGC, Taguig.

IMPORTANT NOTICE:

Location:

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street, Fort Bonifacio, Taguig City, Philippines.

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.