Onsite CSR — Taguig (Sign-On Bonus)

INFOSYS BPM LIMITED Philippine Branch; Taguig; Hybrid; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Infosys BPM Philippines is seeking a Customer Service Representative to deliver exceptional service in a fast-paced contact center environment. You will address inquiries, offer service options, and assist clients with products and services.

You will resolve basic to intermediate concerns for financial representatives and clients, promoting self‑service tools and digital solutions while maintaining confidentiality and accuracy. Onsite in BGC, Taguig.

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask and manage high‑volume calls and case workloads with accuracy and attention to detail.
• Willing to work onsite in BGC, Taguig.

Responsibilities

• Deliver personalized customer service by addressing inquiries and offering service options.
• Resolve inquiries and transactions for Financial Representatives and clients with basic to intermediate concerns.
• Educate clients on self‑service tools and digital solutions.
• Identify opportunities to improve customer experience and operational efficiency.
• Handle calls and transactions while maintaining confidentiality and compliance.

Skills

Communication skills

Multitasking

Organizational skills

Attention to detail

Adaptability

Education

Any degree (undergrad welcome with BPO exp)

Tools

CRM systems

Ms Office

Job description

Infosys BPM Philippines is seeking a Customer Service Representative to deliver exceptional service in a fast-paced contact center environment. You will address inquiries, offer service options, and assist clients with products and services.

You will resolve basic to intermediate concerns for financial representatives and clients, promoting self‑service tools and digital solutions while maintaining confidentiality and accuracy. Onsite in BGC, Taguig.