Customer Experience & Data Insights Leader

Convergys; Cagayan de Oro; On-site; PHP 223,200 - 267,840; Full time

Job summary

A global customer service provider in Cagayan de Oro is seeking a Customer Support Associate I to deliver exceptional service to customers through various channels. This role focuses on resolving issues, ensuring compliance with performance indicators, and enhancing customer satisfaction. Candidates should have a high school diploma and strong customer service orientation. The position requires patience, attention to detail, and the ability to work effectively in a fast-paced environment.

Qualifications

• 1-6 months relevant customer service experience preferred.
• Demonstrated patience in customer interactions.
• Ability to rotate shifts as needed.

Responsibilities

• Provide customer service support and resolve routine problems.
• Ensure service meets contractual KPIs.
• Listen attentively to customer needs and concerns.

Skills

Strong customer service orientation

Strong computer navigation skills

Effective communication skills

Attention to detail

Ability to multi-task

Education

High school diploma

Job description

A global customer service provider in Cagayan de Oro is seeking a Customer Support Associate I to deliver exceptional service to customers through various channels. This role focuses on resolving issues, ensuring compliance with performance indicators, and enhancing customer satisfaction. Candidates should have a high school diploma and strong customer service orientation. The position requires patience, attention to detail, and the ability to work effectively in a fast-paced environment.