Customer Experience Associate - Onsite in CDO (Shift)

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 240,000 - 360,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a customer service representative to handle inbound inquiries via phone, chat, or email. You will provide accurate information on products, orders, and accounts, resolve issues, process requests and refunds, and document interactions.

The role requires excellent English communication, basic computer skills, and willingness to work onsite on shifting schedules including weekends and holidays.

Qualifications

• High School Graduate (Old Curriculum) or Senior High School Graduate.
• No Call Center Experience required; fresh graduates Welcome.
• Excellent verbal and written communication skills in English.
• Willing to work onsite in Cagayan de Oro (CDO).
• Willing to work on shifting schedules, including weekends and holidays.
• Basic computer navigation and typing skills.
• Customer-oriented, adaptable, and able to work in a fast-paced environment.

Responsibilities

• Handle inbound customer inquiries through phone, chat, or email in a professional and courteous manner.
• Provide accurate information about retail products, orders, payments, promotions, and account-related concerns.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Process customer requests, returns, refunds, and account updates according to company policies.
• Document customer interactions accurately in the system.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Escalate complex concerns to the appropriate department when necessary.
• Maintain confidentiality of customer information and comply with company policies and procedures.

Skills

HS Diploma (Old Curriculum/Senior High

Fresh graduates welcome

Excellent English communication

Onsite in Cagayan de Oro

Shift work incl. weekends/holidays

Basic computer navigation & typing

Customer-focused & fast-paced

Education

HS Diploma (Old Curriculum/Senior High)

Job description

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a customer service representative to handle inbound inquiries via phone, chat, or email. You will provide accurate information on products, orders, and accounts, resolve issues, process requests and refunds, and document interactions.

The role requires excellent English communication, basic computer skills, and willingness to work onsite on shifting schedules including weekends and holidays.