Onsite Customer Service & Tech Support - BPO (Nuvali)

weSource Management Consultancy Firm; Santa Rosa; On-site; PHP 223,200 - 334,800; Full time

Job summary

weSource Management Consultancy Firm is hiring for Customer Service/Technical Support in Nuvali, Santa Rosa, Laguna, on-site. The role requires open to candidates with no prior work experience, and offers multiple shifts with salary up to 30K.

You will respond to inquiries via phone, email, and chat, provide product information, resolve concerns, and document interactions. Strong communication, interpersonal skills, and ability to handle high call volumes are key; basic computer skills and a

Qualifications

• Open to non-experienced candidates with Senior High School completion.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate, clear information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining customer satisfaction.
• Document customer interactions, transactions, and resolutions in the systems.
• Collaborate with team members to enhance service quality and customer experience.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Patience & empathy

Problem-solving

Basic computer skills

Willingness to learn

Education

Senior High School completion

Tools

MS Office

Job description

weSource Management Consultancy Firm is hiring for Customer Service/Technical Support in Nuvali, Santa Rosa, Laguna, on-site. The role requires open to candidates with no prior work experience, and offers multiple shifts with salary up to 30K.

You will respond to inquiries via phone, email, and chat, provide product information, resolve concerns, and document interactions. Strong communication, interpersonal skills, and ability to handle high call volumes are key; basic computer skills and a