Customer Service & Technical Support - Onsite (Makati)

weSource Management Consultancy Firm; Makati; On-site; PHP 304,668 - 364,932; Full time

Job summary

WeSource Management Consultancy Firm in Makati is hiring for a Customer Service/Technical Support role in a BPO account. This onsite position offers multiple shifts and a salary up to 30K PHP based on experience.

Open to fresh graduates or entrants, requiring excellent verbal and written communication, strong interpersonal skills, and the ability to handle high call volumes while documenting interactions and resolving issues.

Qualifications

• Open to candidates with no prior work experience; must have completed Senior High School.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.
• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.
• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.
• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Patience and empathy

Education

Senior High School completed

Tools

CRM systems

Job description

WeSource Management Consultancy Firm in Makati is hiring for a Customer Service/Technical Support role in a BPO account. This onsite position offers multiple shifts and a salary up to 30K PHP based on experience.

Open to fresh graduates or entrants, requiring excellent verbal and written communication, strong interpersonal skills, and the ability to handle high call volumes while documenting interactions and resolving issues.