Customer Service/Technical Support - BPO - Nuvali - Onsite - Multiple Shifts - Up to 30K

weSource Management Consultancy Firm; Santa Rosa; On-site; PHP 223,200 - 334,800; Full time

Job summary

weSource Management Consultancy Firm is hiring for Customer Service/Technical Support in Nuvali, Santa Rosa, Laguna, on-site. The role requires open to candidates with no prior work experience, and offers multiple shifts with salary up to 30K.

You will respond to inquiries via phone, email, and chat, provide product information, resolve concerns, and document interactions. Strong communication, interpersonal skills, and ability to handle high call volumes are key; basic computer skills and a

Qualifications

• Open to non-experienced candidates with Senior High School completion.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate, clear information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining customer satisfaction.
• Document customer interactions, transactions, and resolutions in the systems.
• Collaborate with team members to enhance service quality and customer experience.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Multi-tasking

Patience & empathy

Problem-solving

Basic computer skills

Willingness to learn

Education

Senior High School completion

Tools

MS Office

Job description

Customer Service/Technical Support - BPO - Nuvali - Onsite - Multiple Shifts - Up to 30K

Job Openings Customer Service/Technical Support - BPO - Nuvali - Onsite - Multiple Shifts - Up to 30K

About the job Customer Service/Technical Support - BPO - Nuvali - Onsite - Multiple Shifts - Up to 30K

We are looking for Customer Service Representatives to work for a BPO in Nuvali, Santa Rosa, Laguna

This is an onsite role with multiple shifts (based on account/program)

Salary is up to 30,000 based on experience and interview result

Requirements

• Open to candidates with no prior work experience; must have completed Senior High School.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.
• Demonstrates patience, empathy, and a customer-focused approach to problem-solving.
• Proficient in basic computer applications and willing to learn new systems and processes.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.
• Collaborate with team members and cross‑functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.