Customer Servicev Representative (Nuvali Site)

Level Up Business Process Outsourcing Services OPC; Laguna; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Commission

Job summary

Level Up BPO Services OPC in the Philippines is seeking a customer service professional for onsite support at Nuvali, Laguna. You will handle inquiries, upsell services when appropriate, and maintain KPI-driven performance.

This full-time night-shift role emphasizes empathy, clear communication, and accuracy in documenting interactions while contributing to customer satisfaction and service quality.

Qualifications

• High School graduate required.
• At least 6 months of BPO experience.
• Must provide a Certificate of Employment.
• Strong communication and customer service skills.
• Willing to work onsite in Nuvali and full-time night/graveyard shift.
• Not currently a student.

Responsibilities

• Provide customer support in line with defined KPIs and service standards.
• Identify customer needs by asking questions and clarifying concerns.
• Deliver accurate and timely solutions using available tools and resources.
• Communicate clearly, professionally, and with empathy.
• Build rapport with customers while maintaining efficiency.
• Maintain working knowledge of client products and services.
• Accurately document customer interactions and update records.
• Navigate systems to track, manage, and resolve inquiries.
• Support initiatives that improve customer satisfaction and performance.
• Offer relevant products or services when appropriate.

Skills

Customer service

Communication

Education

High School Graduate

Job description

Level Up Business Process Outsourcing Services OPC

Job Description

Employee Recognition and Rewards

Commission

Government Mandated Benefits

Responsibilities:

• Provide customer support in line with defined KPIs and service standards
• Identify customer needs by asking the right questions and clarifying concerns
• Deliver accurate and timely solutions using available tools and resources
• Communicate clearly, professionally, and with empathy
• Build rapport with customers while maintaining efficiency
• Maintain working knowledge of client products and services
• Accurately document customer interactions and update records
• Navigate systems to track, manage, and resolve inquiries
• Support initiatives that improve customer satisfaction and performance
• Offer relevant products or services when appropriate

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate.
• Must have at least six (6) months of BPO experience.
• Must be able to provide a Certificate of Employment.
• Good communication and customer service skills.
• Comfortable with sales, upselling, or recommending service options to customers.
• Willing to work onsite in Nuvali.
• Willing to work full-time on a night or graveyard shift.
• Not currently a working student.

Working Location

3/F One Evotech Building, Evozone Ave, Don Jose, City of Santa Rosa, Laguna, Philippines