Customer Service & Tech Support Specialist - Onsite Baguio

weSource Management Consultancy Firm; Philippines; On-site; PHP 304,668 - 364,932; Full time

Job summary

weSource Management Consultancy Firm is seeking Customer Service Representatives for a BPO in Baguio. This onsite role offers multiple shifts and requires strong communication skills with the ability to handle high call volumes.

Salary is up to 30,000 PHP monthly, based on experience and interview results. No experience is required if Senior High School is completed; the position values patience, empathy, and a problem-solving mindset.

Qualifications

• Open to no experience so long as Senior High School completed.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and handle high call volumes.
• Patience, empathy, and a problem-solving mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate and relevant information regarding products, services, and policies.
• Resolve customer concerns, issues, and complaints efficiently while ensuring customer satisfaction.
• Document and maintain detailed records of customer interactions and transactions.
• Collaborate with team members and other departments to continuously improve service quality.
• Meet individual performance metrics and actively contribute to overall team goals.

Skills

Communication skills

Multitasking

Patience

Empathy

Problem solving

Education

Senior High School

Job description

weSource Management Consultancy Firm is seeking Customer Service Representatives for a BPO in Baguio. This onsite role offers multiple shifts and requires strong communication skills with the ability to handle high call volumes.

Salary is up to 30,000 PHP monthly, based on experience and interview results. No experience is required if Senior High School is completed; the position values patience, empathy, and a problem-solving mindset.