Onsite Customer Service Specialist — Growth & Perks

SupportNinja; Central Luzon; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive compensation

Free meals onsite

Government benefits

Retirement matching

Life Insurance

HMO from day 1

Paid time off

Birthday leave

Skills training

Employee referral

Job summary

SupportNinja in Clark, Pampanga is seeking a Customer Service Representative II to handle inquiries via up to two channels and resolve issues promptly and professionally. You will document interactions in the CRM and collaborate with other teams.

The role requires 2 years of customer service experience, strong communication skills, and CRM familiarity. Onsite work with competitive benefits and growth opportunities are provided.

Qualifications

• 2 years of previous customer service experience, preferably in a call center environment.
• Strong communication skills, both verbal and written.
• Knowledge and experience with a CRM preferred.
• Proficient in using computers and various software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via up to two channels (phone, email, or chat).
• Provide in-depth information about products and services to customers.
• Resolve complex customer issues in a timely and efficient manner.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Document customer interactions accurately in the organization’s CRM.
• Escalate cases to higher level support or management as needed and ensure resolution.

Skills

Customer service

Communication skills

Computer proficiency

Team collaboration

Tools

CRM software

Job description

SupportNinja in Clark, Pampanga is seeking a Customer Service Representative II to handle inquiries via up to two channels and resolve issues promptly and professionally. You will document interactions in the CRM and collaborate with other teams.

The role requires 2 years of customer service experience, strong communication skills, and CRM familiarity. Onsite work with competitive benefits and growth opportunities are provided.