Zendesk Pro: Onsite Customer Service Specialist II

SupportNinja

Manila

On-site

PHP 300,000 - 420,000

Full time

6 days ago

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Benefits offered by this job

Full-time employees

Competitive compensation

Life Insurance

HMO on day 1

Paid time off

Job summary

SupportNinja is seeking a Customer Service Representative II for onsite work at the Sanctum, SM North, Quezon City. You will handle complex inquiries, resolve issues, and document interactions in the CRM.

The role requires prior customer service experience, strong communication skills, and Zendesk familiarity; collaboration with other departments is expected, with competitive compensation and benefits.

Qualifications

Previous customer service experience or equivalent.
Strong communication skills, both verbal and written.
Proficient in using computers and various software applications.
Knowledge and experience with a CRM; Zendesk experience preferred.
Zendesk experience or background preferred.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat.
Provide accurate information about products and services to customers.
Resolve customer issues in a timely and efficient manner.
Follow up with customers to ensure issues are resolved to their satisfaction.
Document customer interactions accurately in the organization’s CRM.
Adhere to company policies and procedures.
Meet or exceed performance targets for related KPIs.
Collaborate with other departments as needed.