Onsite Customer Service Rep – Growth & Perks

Neksjob Philippines; Iloilo City; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

HMO and health benefits

Paid training

Performance incentives and bonuses

Career growth and promotion

Job summary

Neksjob Philippines is seeking enthusiastic Customer Service Representatives to join our growing team in Iloilo City. You will assist customers across phone, chat, or email, delivering courteous support with a focus on resolving inquiries and enhancing satisfaction.

Ideal candidates have strong English communication, basic computer skills, and a willingness to work shifting schedules. On-site or hybrid options may be available based on business needs, with competitive compensation and benefits.

Qualifications

• Excellent English communication skills, both verbal and written.
• Basic computer and typing skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Skills

English communication

Typing skills

Problem-solving

Attention to detail

Customer-focused

Willing to work shifts

Education

High school graduate

College graduate or undergraduate

Job description

Neksjob Philippines is seeking enthusiastic Customer Service Representatives to join our growing team in Iloilo City. You will assist customers across phone, chat, or email, delivering courteous support with a focus on resolving inquiries and enhancing satisfaction.

Ideal candidates have strong English communication, basic computer skills, and a willingness to work shifting schedules. On-site or hybrid options may be available based on business needs, with competitive compensation and benefits.