Night-Shift Customer Experience Specialist II – Onsite Clark

SupportNinja; Masamat; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive compensation

Government-mandated benefits

Retirement Savings Program

Life Insurance

Paid time off

Bonus and incentive plans

Skills training and development

Employee Referral Program

Beautiful office space (onsite)

Free lunch provided daily (onsite)

Job summary

SupportNinja is seeking a Customer Service Representative II for onsite work at The Hideout, Clark, Pampanga. You will handle inquiries via up to two channels (phone, email, or chat) and resolve issues promptly.

The role requires at least 2 years in customer service, strong communication and CRM skills, and a proactive, empathetic attitude. Evening shift 9PM–6AM (M-F) with flexible scheduling.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center.
• Strong communication skills, both verbal and written.
• Knowledge and experience with a CRM
• Proficient in using computers and various software applications
• Strong problem-solving skills
• Strong attention to detail

Responsibilities

• Responds to customer inquiries via up to two channels (phone, email, or chat).
• Provides in-depth information about products and services.
• Resolves complex customer issues promptly and efficiently.
• Follows up to ensure issues are resolved to the customer's satisfaction.
• Documents customer interactions accurately in the CRM.
• Escalates issues to higher-level support when needed.
• Maintains professionalism in high-pressure situations.
• Adheres to company policies and procedures.
• Meets or exceeds KPIs.
• Participates in training to improve knowledge.
• Collaborates with other departments to resolve issues.
• Maintains a positive, empathetic attitude toward customers and colleagues.
• Performs other duties as assigned

Skills

Strong communication

CRM knowledge

Problem-solving

Attention to detail

Computer proficiency

Tools

CRM systems

Microsoft Office

Contact center software

Job description

SupportNinja is seeking a Customer Service Representative II for onsite work at The Hideout, Clark, Pampanga. You will handle inquiries via up to two channels (phone, email, or chat) and resolve issues promptly.

The role requires at least 2 years in customer service, strong communication and CRM skills, and a proactive, empathetic attitude. Evening shift 9PM–6AM (M-F) with flexible scheduling.