Customer Service Specialist — Onsite, Growth & Perks

MicroSourcing; Parañaque; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Healthcare on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events

Flexible work arrangements

Job summary

MicroSourcing is hiring a Customer Service Representative for an onsite role at Harton Corporate Center, Baclaran, Parañaque. The position requires handling client inquiries by phone or email, ensuring quality service, and meeting performance targets in a shifting schedule.

You will interact with customers, resolve issues within procedures, and perform admin tasks while utilizing CRM tools. The role emphasizes customer experience, data entry, and escalation when needed.

Qualifications

• Strong written and verbal communication skills. Business English Proficiency required.
• Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
• A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
• Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Responsibilities

• Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
• Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
• Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
• Process data entry work for new accounts, sites, and other requests.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
• Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
• Escalate questions and issues to supervisor.

Skills

Communication

Business English

Fast learner

Stress tolerance

Tools

CRM tools

Job description

MicroSourcing is hiring a Customer Service Representative for an onsite role at Harton Corporate Center, Baclaran, Parañaque. The position requires handling client inquiries by phone or email, ensuring quality service, and meeting performance targets in a shifting schedule.

You will interact with customers, resolve issues within procedures, and perform admin tasks while utilizing CRM tools. The role emphasizes customer experience, data entry, and escalation when needed.