Customer Service Representative | ONSITE

SupportNinja; Central Luzon; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive compensation

Free meals onsite

Government benefits

Retirement matching

Life Insurance

HMO from day 1

Paid time off

Birthday leave

Skills training

Employee referral

Job summary

SupportNinja in Clark, Pampanga is seeking a Customer Service Representative II to handle inquiries via up to two channels and resolve issues promptly and professionally. You will document interactions in the CRM and collaborate with other teams.

The role requires 2 years of customer service experience, strong communication skills, and CRM familiarity. Onsite work with competitive benefits and growth opportunities are provided.

Qualifications

• 2 years of previous customer service experience, preferably in a call center environment.
• Strong communication skills, both verbal and written.
• Knowledge and experience with a CRM preferred.
• Proficient in using computers and various software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via up to two channels (phone, email, or chat).
• Provide in-depth information about products and services to customers.
• Resolve complex customer issues in a timely and efficient manner.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Document customer interactions accurately in the organization’s CRM.
• Escalate cases to higher level support or management as needed and ensure resolution.

Skills

Customer service

Communication skills

Computer proficiency

Team collaboration

Tools

CRM software

Job description

Work Setup: Onsite at the Hideout, Clark, Pampanga

Target Start: July 6, 2026

Job Summary: The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• 2 years of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Knowledge and experience with a CRM preferred
• Proficient in using computers and various software applications

Ninja Perks and Benefits

• Competitive compensation
• Beautiful facility & Free Meals for onsite positions
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development
• Employee referral program

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.