On-Site Advanced Tech Support Specialist II

SupportNinja; Central Luzon; On-site; PHP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program

Life Insurance

HMO on day 1

Paid time off

Bonus and incentive plans

Skills training opportunities

Employee Referral Program

Free lunch provided daily

Job summary

SupportNinja is hiring a Technical Support Representative II for an on-site role at The Hideout, Clark, Pampanga. This full-time position involves providing advanced technical support to customers, troubleshooting technical issues, and documenting interactions in a CRM system.

The ideal candidate will have at least 2 years of experience in technical support, with strong communication skills and proficiency in SQL and Microsoft SQL Server.

Qualifications

• Minimum of 2 years of experience in technical support, preferably in a call center environment.
• Strong communication skills, both verbal and written.
• Advanced technical troubleshooting knowledge in hardware, software, and/or systems.

Responsibilities

• Provide advanced technical support to customers experiencing issues.
• Identify and troubleshoot advanced technical problems.
• Communicate technical solutions clearly to non-technical customers.
• Document customer interactions in CRM.

Skills

Technical troubleshooting

Communication skills

Critical thinking

Computer application proficiency

SQL expertise

Use of CRM

Tools

Microsoft SQL Server

Datadog

Job description

SupportNinja is hiring a Technical Support Representative II for an on-site role at The Hideout, Clark, Pampanga. This full-time position involves providing advanced technical support to customers, troubleshooting technical issues, and documenting interactions in a CRM system.

The ideal candidate will have at least 2 years of experience in technical support, with strong communication skills and proficiency in SQL and Microsoft SQL Server.