Onsite Customer Service Pro — Shape Future

TTEC; Santa Rosa; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna. You will be the frontline to assist customers, answer inquiries, and resolve issues with a friendly, professional approach.

This role emphasizes product knowledge and research to ensure high quality customer experiences. Candidates should have a Senior High School diploma or at least 2 years of college, with at least 6 months of customer service or BPO experience.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Willing to work within Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Assist customers with product information and resolutions

Skills

Customer service

Communication skills

Computer literacy

Research

Product knowledge

Education

Senior High School diploma

2 years of college

Tools

Computer basics

Job description

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna. You will be the frontline to assist customers, answer inquiries, and resolve issues with a friendly, professional approach.

This role emphasizes product knowledge and research to ensure high quality customer experiences. Candidates should have a Senior High School diploma or at least 2 years of college, with at least 6 months of customer service or BPO experience.