Onsite Customer Service Pro — Growth & Perks

Ninja Partners; Quezon City; On-site; PHP 240,000 - 340,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Government benefits

Retirement plan

Life insurance

HMO on day 1

Paid time off

Birthday leave

Skills training

Job summary

Ninja Partners is hiring a Customer Service Representative for an on-site role at The Sanctum, SM - North EDSA, QC. The role involves handling inquiries via phone, email, or chat and resolving issues promptly and professionally.

You'll provide product information, document interactions in the CRM, and work toward meeting KPIs. Training and development opportunities are available to grow in a supportive environment.

Qualifications

• Prior customer service experience is preferred.
• Strong communication skills, both written and spoken.
• Proficient with computers and various software applications.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues in a timely and efficient manner.
• Follow up to ensure resolution and customer satisfaction.
• Document customer interactions accurately in the CRM.
• Adhere to company policies and procedures.
• Meet or exceed KPIs and performance targets.
• Participate in training for product and process knowledge.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude.
• Perform other duties as assigned.

Skills

Communication skills

Verbal communication

Written communication

CRM familiarity

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Ninja Partners is hiring a Customer Service Representative for an on-site role at The Sanctum, SM - North EDSA, QC. The role involves handling inquiries via phone, email, or chat and resolving issues promptly and professionally.

You'll provide product information, document interactions in the CRM, and work toward meeting KPIs. Training and development opportunities are available to grow in a supportive environment.