SaaS Tech Support Specialist: API & Web (Onsite QC)

SupportNinja; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program

Life Insurance

Paid time off

Bonus and incentive plans

Skills training and development

Employee Referral Program

Beautiful office space

Free lunch daily

Job summary

SupportNinja is seeking a Technical Support Specialist for onsite work at Sanctum, SM - North EDSA, QC, with ASAP start. The role involves collaborating with Customer Success, Product, and R&D teams globally to resolve complex issues and ensure event success for customers.

You will handle escalations across Zoom, email, chat, and phone, and guide enterprise clients through integrations. Flexibility is key: some days you may work 9-6 EST, others 12-9, and the candidate should be a self-starter

Qualifications

• 4-5 years experience in a successful customer support role in a B2B SaaS company.
• Experience troubleshooting APIs, complex web design issues.
• Familiarity with Chrome, Safari, or Firefox dev tools, APIs and error logs.

Responsibilities

• Handle complex technical issues/escalations via Zoom, email, chat, and phone.
• Own advanced technical cases end to end: diagnose, resolve, and provide clear updates.

Skills

Customer support (B2B SaaS)

API troubleshooting

Web dev tools

Zendesk

Salesforce Service Cloud

Jira

Time management

Communication

Tools

Zendesk

Salesforce Service Cloud

Jira

Job description

SupportNinja is seeking a Technical Support Specialist for onsite work at Sanctum, SM - North EDSA, QC, with ASAP start. The role involves collaborating with Customer Success, Product, and R&D teams globally to resolve complex issues and ensure event success for customers.

You will handle escalations across Zoom, email, chat, and phone, and guide enterprise clients through integrations. Flexibility is key: some days you may work 9-6 EST, others 12-9, and the candidate should be a self-starter