Customer Service Representative Onsite Quezon City

Ninja Partners; Quezon City; Presencial; PHP 240.000 - 340.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Free meals

Government benefits

Retirement plan

Life insurance

HMO on day 1

Paid time off

Birthday leave

Skills training

Descripción de la vacante

Ninja Partners is hiring a Customer Service Representative for an on-site role at The Sanctum, SM - North EDSA, QC. The role involves handling inquiries via phone, email, or chat and resolving issues promptly and professionally.

You'll provide product information, document interactions in the CRM, and work toward meeting KPIs. Training and development opportunities are available to grow in a supportive environment.

Formación

• Prior customer service experience is preferred.
• Strong communication skills, both written and spoken.
• Proficient with computers and various software applications.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues in a timely and efficient manner.
• Follow up to ensure resolution and customer satisfaction.
• Document customer interactions accurately in the CRM.
• Adhere to company policies and procedures.
• Meet or exceed KPIs and performance targets.
• Participate in training for product and process knowledge.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude.
• Perform other duties as assigned.

Conocimientos

Communication skills

Verbal communication

Written communication

CRM familiarity

Educación

High school diploma

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Job Description

Work Setup: Onsite at The Sanctum, SM - North EDSA, QC

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life ofa Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat

• Provide accurate information about products and services to customers

• Resolve customer issues in a timely and efficient manner

• Follow up with customers to ensure that their issues have been resolved to their satisfaction

• Properly and accurately document customer interactions in the organization’s CRM

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Previous customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

• Previous experience in the call center environment
• Experience supporting customers via phone calls, chat and email
• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Beautiful facility & Free Meals for onsite positions
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Requirements