Inbound Sales Representative

Ninja Partners; Quezon City; Presencial; PHP 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time employment

Competitive compensation

HMO on day 1

Retirement Savings Program

Life Insurance

Paid time off

Bonus and incentive plans

Office space for onsite employees

Free lunch provided daily

Descripción de la vacante

Ninja Partners is seeking an Inbound Sales Representative to handle inbound calls, upsell software, and support retention efforts. This onsite role at The Sanctum, SM North EDSA, QC requires at least 1 year of sales experience and strong communication skills.

You will use CRM tools and work across teams to meet KPIs and drive customer satisfaction. The position is full-time, based in Quezon City, Philippines, with competitive compensation and benefits.

Formación

• Minimum 1 year of sales experience.
• Experience supporting customers via phone and email (preferred).
• Strong communication like written and verbal English.

Responsabilidades

• Handle inbound sales calls and upsell software products.
• Achieve targeted sales conversion rates.
• Assist retention efforts to prevent cancellations.
• Respond to inquiries via inbound/outbound calls and follow-up calls.
• Provide accurate information about products and services.
• Negotiate and close sales deals over phone or email.
• Document all customer interactions in CRM accurately.
• Continuously update knowledge through training.
• Collaborate with other departments to resolve issues.
• Maintain positive and professional attitude toward customers and colleagues.

Conocimientos

Sales experience

Customer service

Communication skills

Negotiation

CRM proficiency

Phone & email support

Herramientas

CRM

Descripción del empleo

Job Description

The Inbound Sales Representativeis responsible for handling inbound sales calls, engaging with customers to identify their needs and assist in retention efforts. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers.

Work Setup

Onsite at The Sanctum, SM - North EDSA, QC

Equipment

Company-provided

Type of Contract

Full-time

What does a day in the life of an Inbound Sales Representative look like?

• Answer inbound sales calls from new and existing customers Sell and upsell various software products
• Achieve a targeted sales conversion rate
• Help prevent cancellation through retention efforts
• Respond promptly and professionally to customer inquiries via inbound and outbound calls - follow up calls
• Provide accurate information about products and services to customers
• Negotiates and closes sales deals over the phone or email
• Identifies customer needs and recommends appropriate products or services
• Assists with customer retention efforts
• Transferred non-sales-related calls to the appropriate teams
• Maintains accurate documentation of all customer interactions in the CRM system
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPIs
• Performs other duties as assigned thetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications for an Inbound Sales Representative?

• Minimum of 1 year of sales experience required.Must have a strong background in any of the following areas: B2B, B2C, Consultative Selling, Telco Sales, ISM Billing & Sales, Tech & Sales, or Outbound/Inbound sales focused accounts. (example: Consultative Tech sales profile - anti-virus, privacy protection)
• Experience supporting customers via phone and email (preferred)
• Strong communication skills, both verbal and written - at least high B2 level, conversational not transactional
• Strong negotiation and sales skills
• Proficient in using computers and various software applications such as CRM

Preferred Qualification

• Inbound sales role -preferably in the call center environment
• Experience handling elderly customers

Ninja Perks and Benefits

Full-time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)

Disclaimer

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

Equal Employment Opportunity

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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