Onsite Customer Service Escalation Specialist

TTEC; Tangob; In loco; PHP 156.000 - 246.000; Tempo pieno

Descrizione del lavoro

TTEC in Lipa, Philippines is seeking a Customer Service Representative to handle customer inquiries onsite at Robinsons Place Lipa. You’ll work to resolve escalated or complex calls, delivering peace of mind and an exceptional customer experience.

You will conduct research to resolve issues, using product knowledge and computer tools. The role emphasizes customer care, teamwork, and growth opportunities in a supportive environment.

Competenze

• Completed senior high school or 2 years in college.
• At least 6 months of customer service experience.
• Recognize, apply and explain product or service knowledge.
• Computer experience.

Mansioni

• Answer incoming communications from customers.
• Conduct research to provide answers and resolve customer issues.

Conoscenze

Customer service

Communication

Problem solving

Computer literacy

Formazione

Senior high school diploma or some college

Descrizione del lavoro

TTEC in Lipa, Philippines is seeking a Customer Service Representative to handle customer inquiries onsite at Robinsons Place Lipa. You’ll work to resolve escalated or complex calls, delivering peace of mind and an exceptional customer experience.

You will conduct research to resolve issues, using product knowledge and computer tools. The role emphasizes customer care, teamwork, and growth opportunities in a supportive environment.