Onsite CSR II: Resolve Escalations & Deliver Delight

TTEC; Tangob; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Lipa is seeking a Customer Service Representative to handle onsite customer interactions at Robinsons Place Lipa. You’ll be part of a team delivering human-centered service and helping customers achieve peace of mind.

This role emphasizes empathy, product knowledge, and timely issue resolution. The position requires completing senior high school or 2 years in college, at least 6 months of customer service experience, and solid computer skills.

Qualifications

• Completed senior high school or 2 years in college.
• At least 6 months of customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Resolve escalated or complex calls with empathy and accuracy.
• Research to provide answers and ensure quick resolution.
• Contribute to a positive, inclusive team environment.

Job description

TTEC in Lipa is seeking a Customer Service Representative to handle onsite customer interactions at Robinsons Place Lipa. You’ll be part of a team delivering human-centered service and helping customers achieve peace of mind.

This role emphasizes empathy, product knowledge, and timely issue resolution. The position requires completing senior high school or 2 years in college, at least 6 months of customer service experience, and solid computer skills.