Onsite Customer Experience Specialist (Dayshift)

TTEC; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Quezon City, Philippines is hiring a Customer Care Representative to be onsite at UP Technohub. You will answer customer inquiries, research to resolve issues, and contribute to a positive, human-focused customer experience.

The role welcomes fresh graduates with strong communication skills, or SHS graduates, and requires at least 12 months in a BPO environment; knowledge of our products and escalation handling is a plus, with a supportive team and career development opportunities.

Qualifications

• Fresh college graduates with strong communication skills.
• Completed 2 years in college or SHS graduates welcome.
• At least 12 months of BPO experience.
• Experience handling escalations preferred.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Communication skills

BPO experience

Escalation handling

Education

Two years of college

SHS graduates welcome

Tools

Computer skills

Job description

TTEC in Quezon City, Philippines is hiring a Customer Care Representative to be onsite at UP Technohub. You will answer customer inquiries, research to resolve issues, and contribute to a positive, human-focused customer experience.

The role welcomes fresh graduates with strong communication skills, or SHS graduates, and requires at least 12 months in a BPO environment; knowledge of our products and escalation handling is a plus, with a supportive team and career development opportunities.