Onsite Customer Care & Order Coordinator

Orica Limited; Pasig; On-site; PHP 312,480 - 468,720; Full time

Job summary

Orica invites applications for the CSR- Account Coordinator role based in Pasig City. The successful candidate will manage a portfolio of customers, place orders, resolve issues, and coordinate with internal teams to meet demand.

Candidates should have a business-related degree, experience with billing, invoicing, and ERP systems (SAP preferred), and strong communication and attention to detail. Immediate or short-notice start is advantageous.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Experience in billing, invoicing, collections, and accounts receivable processes.
• Proficient in Microsoft Excel, PowerPoint, and accounting/ERP systems, preferably SAP.
• Strong stakeholder and client management skills, with excellent communication and attention to detail.
• Experience in event coordination is an advantage; able to start immediately or within short notice.

Responsibilities

• Ensures all orders are processed and confirmed to the customer with a sales order confirmation.
• Actively communicates with customers, soliciting orders where able, to maximize loads and provide additional sales to the business.
• Minimises credits as a result of CSR error.
• Assists schedulers with regular communication regarding customer orders; reducing storage fees and transport costs where applicable.
• Communicates to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment or invoicing; including receipt of purchase order numbers, delivery or product issues and pricing.
• Manages invoicing and workflow by completing daily processing, weekly and End Of Month processing.

Skills

Stakeholder management

Client management

Communication

Attention to detail

Education

Bachelor's degree in Business/Finance/Accounting

Tools

Microsoft Excel

PowerPoint

SAP

ERP systems

Job description

Orica invites applications for the CSR- Account Coordinator role based in Pasig City. The successful candidate will manage a portfolio of customers, place orders, resolve issues, and coordinate with internal teams to meet demand.

Candidates should have a business-related degree, experience with billing, invoicing, and ERP systems (SAP preferred), and strong communication and attention to detail. Immediate or short-notice start is advantageous.