Account Coordinator — Customer Support & Billing

ORICA SINGAPORE PTE LTD- Philippines Branch

Pasig

On-site

PHP 279,000 - 469,000

Full time

14 days+

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Job summary

ORICA SINGAPORE PTE LTD- Philippines Branch in Pasig is seeking an on-site CSR- Account Coordinator to manage a portfolio of customers by placing orders, resolving issues, and meeting demand from internal and external customers.

The role requires a bachelor’s degree in business/finance/accounting, experience with billing and AR processes, and proficiency in Excel, PowerPoint, and SAP; strong communication and stakeholder management needed.

Qualifications

Bachelor’s degree in Business, Finance, Accounting, or a related field.
Experience in billing, invoicing, collections, and accounts receivable processes.
Proficient in Microsoft Excel, PowerPoint, and accounting/ERP systems, preferably SAP.
Strong stakeholder and client management skills, with excellent communication and attention to detail.
Experience in event coordination is an advantage; able to start immediately or within short notice.

Responsibilities

Ensures all orders are processed and confirmed to the customer with a sales order confirmation.
Actively communicates with customers, soliciting orders where able, this is to maximize loads and provide additional sales to the business.
Minimises credits as a result of CSR error.
Assists schedulers with regular communication, regarding customer orders; thus reducing storage fees and transport costs where applicable.
Communicates to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment or invoicing; including receipt of purchase order numbers, delivery or product issues and pricing.
Manages invoicing and workflow by completing daily processing, weekly and End Of Month processing.