Customer Service Representative

Orica Limited; Pasig; On-site; PHP 312,480 - 468,720; Full time

Job summary

Orica invites applications for the CSR- Account Coordinator role based in Pasig City. The successful candidate will manage a portfolio of customers, place orders, resolve issues, and coordinate with internal teams to meet demand.

Candidates should have a business-related degree, experience with billing, invoicing, and ERP systems (SAP preferred), and strong communication and attention to detail. Immediate or short-notice start is advantageous.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Experience in billing, invoicing, collections, and accounts receivable processes.
• Proficient in Microsoft Excel, PowerPoint, and accounting/ERP systems, preferably SAP.
• Strong stakeholder and client management skills, with excellent communication and attention to detail.
• Experience in event coordination is an advantage; able to start immediately or within short notice.

Responsibilities

• Ensures all orders are processed and confirmed to the customer with a sales order confirmation.
• Actively communicates with customers, soliciting orders where able, to maximize loads and provide additional sales to the business.
• Minimises credits as a result of CSR error.
• Assists schedulers with regular communication regarding customer orders; reducing storage fees and transport costs where applicable.
• Communicates to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment or invoicing; including receipt of purchase order numbers, delivery or product issues and pricing.
• Manages invoicing and workflow by completing daily processing, weekly and End Of Month processing.

Skills

Stakeholder management

Client management

Communication

Attention to detail

Education

Bachelor's degree in Business/Finance/Accounting

Tools

Microsoft Excel

PowerPoint

SAP

ERP systems

Job description

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Customer Service Representative

Date: 22 Jul 2026

Location: Pasig City, National Capital Region (NCR), PH, 1604

Company: Orica

About Orica

About the role

We are pleased to announce that we are inviting candidate applications for the opportunity of CSR- Account Coordinator.

The successful candidate will be onsite Monday-Friday to manage and maintain a portfolio of customers by placing orders, resolving issues, and meeting the demand from both internal and external customers.

What you will be doing

• Ensures all orders are processed and confirmed to the customer with a sales order confirmation.
• Actively communicates with customers, soliciting orders where able, this is to maximize loads and provide additional sales to the business.
• Minimises credits as a result of CSR error.
• Assists schedulers with regular communication, regarding customer orders; thus reducing storage fees and transport costs where applicable.
• Communicates to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment or invoicing; including receipt of purchase order numbers, delivery or product issues and pricing.
• Manages invoicing and workflow by completing daily processing, weekly and End Of Month processing.

What you will bring

Bachelor’s degree in Business, Finance, Accounting, or a related field.

Experience in billing, invoicing, collections, and accounts receivable processes.

Proficient in Microsoft Excel, PowerPoint, and accounting/ERP systems, preferably SAP.

Strong stakeholder and client management skills, with excellent communication and attention to detail.

Experience in event coordination is an advantage; able to start immediately or within short notice.

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.