Customer Service Representative

ORICA SINGAPORE PTE LTD- Philippines Branch; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

ORICA SINGAPORE PTE LTD- Philippines Branch in Pasig is seeking an on-site CSR- Account Coordinator to manage a portfolio of customers by placing orders, resolving issues, and meeting demand from internal and external customers.

The role requires a bachelor’s degree in business/finance/accounting, experience with billing and AR processes, and proficiency in Excel, PowerPoint, and SAP; strong communication and stakeholder management needed.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Experience in billing, invoicing, collections, and accounts receivable processes.
• Proficient in Microsoft Excel, PowerPoint, and accounting/ERP systems, preferably SAP.
• Strong stakeholder and client management skills, with excellent communication and attention to detail.
• Experience in event coordination is an advantage; able to start immediately or within short notice.

Responsibilities

• Ensures all orders are processed and confirmed to the customer with a sales order confirmation.
• Actively communicates with customers, soliciting orders where able, this is to maximize loads and provide additional sales to the business.
• Minimises credits as a result of CSR error.
• Assists schedulers with regular communication, regarding customer orders; thus reducing storage fees and transport costs where applicable.
• Communicates to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment or invoicing; including receipt of purchase order numbers, delivery or product issues and pricing.
• Manages invoicing and workflow by completing daily processing, weekly and End Of Month processing.

Skills

Billing & Invoicing

Accounts Receivable

Stakeholder Management

Communication

Event Coordination

Education

Bachelor’s degree in Business/Finance/Accounting

Tools

Microsoft Excel

PowerPoint

SAP ERP

Job description

At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

We are pleased to announce that we are inviting candidate applications for the opportunity of CSR- Account Coordinator.

The successful candidate will be onsite Monday-Friday to manage and maintain a portfolio of customers by placing orders, resolving issues, and meeting the demand from both internal and external customers.

• Ensures all orders are processed and confirmed to the customer with a sales order confirmation.
• Actively communicates with customers, soliciting orders where able, this is to maximize loads and provide additional sales to the business.
• Minimises credits as a result of CSR error.
• Assists schedulers with regular communication, regarding customer orders; thus reducing storage fees and transport costs where applicable.
• Communicates to the Customer Service Supervisor and Territory Manager any issues resulting in potential delayed payment or invoicing; including receipt of purchase order numbers, delivery or product issues and pricing.
• Manages invoicing and workflow by completing daily processing, weekly and End Of Month processing.

• Bachelor’s degree in Business, Finance, Accounting, or a related field.

• Experience in billing, invoicing, collections, and accounts receivable processes.

• Proficient in Microsoft Excel, PowerPoint, and accounting/ERP systems, preferably SAP.

• Strong stakeholder and client management skills, with excellent communication and attention to detail.

• Experience in event coordination is an advantage; able to start immediately or within short notice.

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.