Onsite Customer Care Champion – Cebu

Smartsourcing; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Healthcare from Day 1 for you and your

Free lunch and barista-crafted coffee

Night shift differential

Subsidized gym membership

Smartsourcing Exclusives

Job summary

Smartsourcing in Cebu City is seeking a full-time, onsite Customer Service Representative to deliver high-quality support across phone and email channels. You will handle inquiries, provide accurate information, and ensure timely resolution to create a positive customer experience at every touchpoint.

You will work with teams across orders, delivery, product information, warranties, and accounts, coordinating with warehouse, accounts, and vendors to ensure a smooth customer journey from order to

Qualifications

• Experience in customer service (retail, hospitality, call center)
• Exposure to technical support, sales, or account management is an advantage

Responsibilities

• Respond to customer inquiries via phone and email
• Provide accurate information on products, orders, and services
• Resolve issues and ensure customer satisfaction
• Investigate and resolve customer concerns (orders, delivery, warranty, accounts)
• Track orders, deliveries, and ETAs
• Coordinate with warehouse, accounts, and suppliers for order fulfillment
• Maintain accurate records of customer interactions and transactions
• Provide product recommendations and compatibility guidance
• Communicate effectively with customers and internal teams
• Meet productivity and efficiency targets
• Handle peak periods effectively
• Provide feedback on recurring issues and process gaps
• Assist new hires through informal guidance
• Maintain baseline AI literacy and use approved AI tools responsibly

Skills

Customer service experience

Phone & email support

Tools

Zendesk

Trello

Microsoft Teams

Job description

Smartsourcing in Cebu City is seeking a full-time, onsite Customer Service Representative to deliver high-quality support across phone and email channels. You will handle inquiries, provide accurate information, and ensure timely resolution to create a positive customer experience at every touchpoint.

You will work with teams across orders, delivery, product information, warranties, and accounts, coordinating with warehouse, accounts, and vendors to ensure a smooth customer journey from order to