Onsite Cebu Customer Support & Growth Advocate

CP360; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

CP360 in Cebu is seeking an Onsite Customer Service Representative to join our team. You will handle customer inquiries via phone, email, and in-person interactions, providing friendly and accurate information on products and services.

Key duties include resolving issues promptly, building strong customer relationships, and collaborating with senior staff to escalate complex problems while meeting satisfaction and productivity targets.

Qualifications

• High school or SHS diploma required; related degree preferred.
• 1-2 years in customer-facing roles (phone, email, or in-person).
• Excellent communication, problem-solving, and conflict resolution skills.
• Able to work in a fast-paced environment with multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally.
• Provide accurate product information, demos, and recommendations.
• Build strong relationships with customers through effective communication and empathy.
• Identify and elevate complex issues to senior representatives or management as needed.
• Meet performance metrics for customer satisfaction, first-call resolution, and productivity.

Skills

Customer service

Communication

Problem solving

Conflict resolution

Multitasking

Education

High School Diploma

SHS Diploma

Related degree preferred

Tools

Microsoft Office

CRM systems

Job description

CP360 in Cebu is seeking an Onsite Customer Service Representative to join our team. You will handle customer inquiries via phone, email, and in-person interactions, providing friendly and accurate information on products and services.

Key duties include resolving issues promptly, building strong customer relationships, and collaborating with senior staff to escalate complex problems while meeting satisfaction and productivity targets.