Onsite Customer Care Associate - Flexible Shifts

Work Avenue and Business Solutions Incorporated; Philippines; Presencial; PHP 179 000 - 257 000; Tempo integral

Resumo da oferta

Work Avenue and Business Solutions Incorporated is seeking enthusiastic individuals for an Entertainment, Media, and Telecommunications account. The role involves handling calls, assisting with services, and resolving inquiries to ensure a positive customer experience.

Fresh graduates are welcome. Candidates should have a high school diploma, solid communication skills (B2 English), and be willing to work onsite with shifting schedules.

Qualificações

• Strong verbal and written communication skills
• B2 English proficiency is required
• Customer-oriented and able to work in a fast-paced environment
• No prior work experience required; fresh graduates welcome
• Willing to work onsite and in shifts
• Basic computer literacy and quick learner

Responsabilidades

• Handle incoming customer calls and respond to inquiries professionally.
• Assist customers with entertainment, media, and telecommunications services.
• Provide accurate information about account details, subscriptions, and service features.
• Address billing inquiries, service requests, and account-related concerns.
• Troubleshoot basic technical and service issues.
• Resolve customer complaints and provide appropriate solutions.
• Document customer interactions and update account information accurately.
• Maintain excellent customer satisfaction and meet performance targets.

Conhecimentos

Communication

B2 English

Customer service

Basic computer literacy

Adaptable

Formação académica

High School Diploma / Senior High School

Ferramentas

None

Descrição da oferta de emprego

Work Avenue and Business Solutions Incorporated is seeking enthusiastic individuals for an Entertainment, Media, and Telecommunications account. The role involves handling calls, assisting with services, and resolving inquiries to ensure a positive customer experience.

Fresh graduates are welcome. Candidates should have a high school diploma, solid communication skills (B2 English), and be willing to work onsite with shifting schedules.