Entry-Level CSR: Healthcare, Telco & Retail (Onsite)

Work Avenue and Business Solutions Incorporated; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is massively hiring Customer Service Representatives for Healthcare, Telco, and Retail accounts in Makati. Open to fresh graduates and applicants without prior call center experience.

Onsite roles with shifting schedules, including weekends and holidays, await capable communicators. Ideal candidates will have basic computer navigation and typing skills, strong verbal and written communication, and a customer-oriented mindset, ready to learn and

Qualifications

• High School/SHS graduates welcomed; no prior call center needed.
• Good verbal and written communication skills.
• Basic computer navigation and typing skills.
• Willing to work onsite, on shifting schedules including weekends and holidays.
• Must meet account requirements.

Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls, as required by the account.
• Provide accurate information regarding healthcare services, telecommunications products, or retail products and orders.
• Assist with account concerns, billing inquiries, appointment requests, product orders, and service-related issues.
• Troubleshoot basic concerns and provide appropriate solutions based on account procedures.
• Document customer interactions and update records accurately in the system.
• Escalate complex issues to the appropriate department when necessary.
• Maintain professionalism, confidentiality, and a positive customer experience.
• Meet performance standards for quality, productivity, and customer satisfaction.

Skills

Verbal and written communication

Typing skills

Customer-oriented

Willing to learn

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

College undergraduates welcome

Job description

Work Avenue and Business Solutions Incorporated is massively hiring Customer Service Representatives for Healthcare, Telco, and Retail accounts in Makati. Open to fresh graduates and applicants without prior call center experience.

Onsite roles with shifting schedules, including weekends and holidays, await capable communicators. Ideal candidates will have basic computer navigation and typing skills, strong verbal and written communication, and a customer-oriented mindset, ready to learn and