Onsite Telco Care Specialist - Billing & Tech Support

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 167,000 - 257,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Metro Manila is seeking motivated Telco Customer Care Representatives to assist customers with billing inquiries, account updates, service requests, and technical issues.

The role requires excellent communication, problem-solving, and a commitment to delivering outstanding service. Onsite work with shifting schedules including weekends and holidays.

Qualifications

• At least 3 months of call center experience (Telco experience is preferred).
• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Good English communication skills (B2 level).
• Strong customer service and problem-solving skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Ability to work onsite.

Responsibilities

• Handle inbound and outbound customer calls regarding telecommunications services.
• Address billing inquiries, payment concerns, and account-related requests.
• Assist customers with service interruptions, technical issues, and troubleshooting.
• Provide accurate information about telco products, plans, and services.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records and update account information.
• Ensure customer satisfaction by providing excellent service.

Skills

Call center experience

Customer service

English (B2)

Problem-solving

Education

High School Graduate

Senior High School Graduate

Job description

Work Avenue and Business Solutions Incorporated in Metro Manila is seeking motivated Telco Customer Care Representatives to assist customers with billing inquiries, account updates, service requests, and technical issues.

The role requires excellent communication, problem-solving, and a commitment to delivering outstanding service. Onsite work with shifting schedules including weekends and holidays.