Entertainment & Telco Account Specialist (Onsite, Training)

Work Avenue and Business Solutions Incorporated

Philippines

On-site

PHP 96,000 - 152,000

Full time

2 days ago

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Job summary

Work Avenue and Business Solutions Incorporated is looking for enthusiastic and customer-oriented individuals to join our team as Entertainment & Telco Account Representatives. You will assist customers with inquiries, account concerns, billing issues, service requests, and basic technical troubleshooting related to entertainment and telecommunications services.

Training will be provided. No prior BPO or call center experience is required, and candidates should be High School graduates (old

Qualifications

No BPO or call center experience required.
High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
Must have at least B2 English communication skills.
Good verbal and written communication skills.
Customer-focused with a positive attitude.
Willing to work on shifting schedules, weekends, and holidays.
Willing to work onsite.

Responsibilities

Handle inbound and outbound customer calls regarding entertainment and telco services.
Respond to customer inquiries about billing, subscriptions, and account information.
Assist customers with service requests, account updates, and technical concerns.
Provide accurate information about products, services, and promotions.
Troubleshoot basic service-related issues and recommend appropriate solutions.
Maintain professionalism and ensure customer satisfaction.
Document customer interactions and update account records accurately.