Onsite Communication CSR — Customer Care & Issue Solver

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring Customer Service Representatives for a Communication Account. You will handle inbound/outbound calls, provide information on services, assist with account updates, and troubleshoot issues to ensure high levels of customer satisfaction.

The role requires at least 6 months of call center experience, a high school diploma, and strong English communication skills (B2).

Qualifications

• 6 months of Call Center Experience (CCE).
• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Must have at least B2 English communication skills.
• Willing to work on shifting schedules, including weekends and holidays.
• Willing to work onsite.
• Must be customer-oriented with good communication and problem-solving skills.

Responsibilities

• Handle customer inquiries and concerns through inbound and outbound calls.
• Provide accurate information regarding communication services and account-related concerns.
• Assist customers with service requests, account updates, and troubleshooting.
• Resolve customer complaints professionally and efficiently.
• Maintain customer satisfaction through excellent service and communication.
• Document customer interactions and update account records accurately.

Skills

Call Center Experience

B2 English

Willing to work shifts

Customer-oriented

Education

High School Graduate

Job description

Work Avenue and Business Solutions Incorporated is hiring Customer Service Representatives for a Communication Account. You will handle inbound/outbound calls, provide information on services, assist with account updates, and troubleshoot issues to ensure high levels of customer satisfaction.

The role requires at least 6 months of call center experience, a high school diploma, and strong English communication skills (B2).