Onsite CSR Specialist — Fast-Paced Customer Support

Work Avenue and Business Solutions Incorporated; General Santos; On-site; PHP 223,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer service associate to handle inbound and outbound calls, provide accurate information on products and policies, and document interactions in CRM at our General Santos site.

You will work in a fast-paced team, communicate clearly in English, and aim to meet KPIs for quality, productivity, and customer satisfaction while maintaining confidentiality and adherence to company policies.

Qualifications

• Senior High School graduate; college undergrad is an advantage.
• Fresh graduates may apply; BPO/customer service experience is preferred.
• Excellent verbal and written English communication skills.
• Strong problem-solving, active listening, and interpersonal skills.
• Basic computer literacy and ability to navigate multiple systems.
• Willing to work shifting schedules, weekends, holidays, and onsite at the General Santos Site.
• Customer-focused with the ability to work in a fast-paced environment.
• Can work independently and as part of a team.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Resolve customer inquiries, complaints, and concerns efficiently while maintaining a high level of customer satisfaction.
• Provide accurate information regarding products, services, policies, and procedures.
• Process customer requests, transactions, account updates, and service inquiries.
• Document all customer interactions accurately using CRM or company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet or exceed KPIs such as quality, productivity, customer satisfaction, and attendance.
• Maintain confidentiality of customer information and comply with company policies.
• Participate in training, coaching sessions, and continuous process improvements.

Skills

Customer service

English communication

Active listening

Interpersonal skills

Problem-solving

Teamwork

Independent work

Education

Senior High School Graduate

Tools

CRM systems

Job description

Work Avenue and Business Solutions Incorporated is seeking a customer service associate to handle inbound and outbound calls, provide accurate information on products and policies, and document interactions in CRM at our General Santos site.

You will work in a fast-paced team, communicate clearly in English, and aim to meet KPIs for quality, productivity, and customer satisfaction while maintaining confidentiality and adherence to company policies.