Multichannel Customer Support Specialist

Work Avenue and Business Solutions Incorporated; Roxas; On-site; PHP 201,000 - 290,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Roxas City is seeking a motivated Customer Service Representative to assist customers via phone, email, or chat, resolve inquiries, and provide accurate information about products and services to ensure a positive experience.

The ideal candidate is a strong communicator and problem-solver who thrives in a fast-paced environment, can handle multiple tasks, and maintain clear records of interactions while collaborating with team members to uphold

Qualifications

• High School graduate or equivalent.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and remain calm under pressure.
• Basic computer skills (MS Office, CRM tools).

Responsibilities

• Handle inbound and outbound customer inquiries professionally and efficiently.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints with empathy and professionalism.
• Maintain records of customer interactions and transactions.
• Collaborate with team members and other departments to ensure customer satisfaction.
• Meet performance metrics and quality standards.

Job description

Work Avenue and Business Solutions Incorporated in Roxas City is seeking a motivated Customer Service Representative to assist customers via phone, email, or chat, resolve inquiries, and provide accurate information about products and services to ensure a positive experience.

The ideal candidate is a strong communicator and problem-solver who thrives in a fast-paced environment, can handle multiple tasks, and maintain clear records of interactions while collaborating with team members to uphold