CSR - Customer Service Rep. | GENERAL SANTOS SITE!

Work Avenue and Business Solutions Incorporated; General Santos; On-site; PHP 223,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer service associate to handle inbound and outbound calls, provide accurate information on products and policies, and document interactions in CRM at our General Santos site.

You will work in a fast-paced team, communicate clearly in English, and aim to meet KPIs for quality, productivity, and customer satisfaction while maintaining confidentiality and adherence to company policies.

Qualifications

• Senior High School graduate; college undergrad is an advantage.
• Fresh graduates may apply; BPO/customer service experience is preferred.
• Excellent verbal and written English communication skills.
• Strong problem-solving, active listening, and interpersonal skills.
• Basic computer literacy and ability to navigate multiple systems.
• Willing to work shifting schedules, weekends, holidays, and onsite at the General Santos Site.
• Customer-focused with the ability to work in a fast-paced environment.
• Can work independently and as part of a team.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Resolve customer inquiries, complaints, and concerns efficiently while maintaining a high level of customer satisfaction.
• Provide accurate information regarding products, services, policies, and procedures.
• Process customer requests, transactions, account updates, and service inquiries.
• Document all customer interactions accurately using CRM or company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet or exceed KPIs such as quality, productivity, customer satisfaction, and attendance.
• Maintain confidentiality of customer information and comply with company policies.
• Participate in training, coaching sessions, and continuous process improvements.

Skills

Customer service

English communication

Active listening

Interpersonal skills

Problem-solving

Teamwork

Independent work

Education

Senior High School Graduate

Tools

CRM systems

Job description

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Resolve customer inquiries, complaints, and concerns efficiently while maintaining a high level of customer satisfaction.

• Provide accurate information regarding products, services, policies, and procedures.

• Process customer requests, transactions, account updates, and service inquiries.

• Document all customer interactions accurately using CRM or company systems.

• Escalate complex concerns to the appropriate department when necessary.

• Meet or exceed key performance indicators (KPIs) such as quality, productivity, customer satisfaction, and attendance.

• Maintain confidentiality of customer information and comply with company policies.

• Participate in training, coaching sessions, and continuous process improvements.

Qualifications

• At least a Senior High School Graduate (College undergraduate or graduate is an advantage).

• Previous BPO or customer service experience is preferred but fresh graduates may apply.

• Excellent verbal and written English communication skills.

• Strong problem-solving, active listening, and interpersonal skills.

• Basic computer literacy and ability to navigate multiple systems.

• Willing to work on shifting schedules, weekends, holidays, and onsite at the General Santos Site.

• Customer-focused with the ability to work in a fast-paced environment.

• Can work independently and as part of a team.