Onsite CSR & Operations Support Specialist

eData Services US, L.L.C.; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

eData Services US, L.L.C. in Taguig, Philippines, is seeking a highly organized and customer-focused Administrative CSR to join our onsite team. You will support daily operations, manage files, and serve as the first line of contact for client inquiries.

The role covers file management, scheduling support, and cross-department coordination to keep production timelines on track. A Bachelor’s degree and CSR or client-facing experience are preferred, with competence in MS Office.

Qualifications

• Bachelor’s degree in any field (or equivalent combination of education and experience).
• Previous CSR or client-facing experience preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational, scheduling, and detail-oriented skills.
• Excellent written and verbal communication.
• Ability to troubleshoot basic client issues and escalate when necessary.

Responsibilities

• Handle daily file administration, including secure downloading, routing, and transmission of production files.
• Act as first point of contact for basic client concerns via phone and email.
• Assist with scheduling and cross-department coordination to keep production timelines on track.

Skills

Customer service experience

Strong organizational skills

Excellent written and verbal коммуника

Attention to detail

Ability to escalate issues

Education

Bachelor’s degree

Tools

MS Office

Job description

eData Services US, L.L.C. in Taguig, Philippines, is seeking a highly organized and customer-focused Administrative CSR to join our onsite team. You will support daily operations, manage files, and serve as the first line of contact for client inquiries.

The role covers file management, scheduling support, and cross-department coordination to keep production timelines on track. A Bachelor’s degree and CSR or client-facing experience are preferred, with competence in MS Office.