Onsite Night-Shift CSR: Logistics & US Voice Support

Dempsey Resource Management; Pasig; On-site; PHP 218,000 - 295,000; Full time

Job summary

Dempsey Resource Management in Ortigas Center, Pasig City, Philippines, is hiring a Customer Service Representative for a US logistics account. This onsite role focuses on voice interactions, with email and chat support as needed.

You will handle inbound calls, assist with shipment tracking, process order amendments, and coordinate delivery issues. The position requires a Bachelor's degree, at least 6 months of customer service experience, and strong English communication skills.

Qualifications

• Bachelor's/College Degree in any field
• At least 6 mos of customer service experience
• Strong verbal and written English communication skills
• Experience handling voice-based customer interactions
• Ability to work independently with minimal supervision
• Willingness to work night shifts, holidays, and onsite
• Good judgment and customer-focused mindset
• Basic proficiency in Microsoft Office applications

Responsibilities

• Handle inbound customer calls promptly and professionally
• Assist customers with shipment tracking and delivery concerns
• Process order amendments and customer requests
• Coordinate logistics exceptions and file appropriate tickets
• Handle routine customer and business inquiries
• Provide email and chat support when required
• Assist with POD concerns and delivery receipt verification
• Meet targets for productivity, quality, and volume
• Maintain accurate documentation of customer interactions and concerns

Skills

Customer service

Voice support

English communication

Independent work

Microsoft Office

Education

Bachelor's/College Degree in any field

Tools

CRM software

Ticketing systems

Job description

Dempsey Resource Management in Ortigas Center, Pasig City, Philippines, is hiring a Customer Service Representative for a US logistics account. This onsite role focuses on voice interactions, with email and chat support as needed.

You will handle inbound calls, assist with shipment tracking, process order amendments, and coordinate delivery issues. The position requires a Bachelor's degree, at least 6 months of customer service experience, and strong English communication skills.