Onsite CSR: Elevate Customer Experience & Growth

Level Up Talent Solutions; Cebu City; On-site; PHP 269,000 - 322,000; Full time

Benefits offered by this job

Competitive salary

Training & mentoring

Career development

Supportive team

Job summary

Level Up Talent Solutions in Cebu City, Cebu, is seeking a dedicated Customer Service Representative (CSR) to join our team. This full-time onsite role focuses on delivering exceptional support to clients across multiple channels and maintaining our reputation for service excellence.

You will handle calls, provide product information, document interactions, and meet performance metrics. The position offers a collaborative environment, opportunities for training and career development, and a

Qualifications

• High school diploma or equivalent required.
• Willing to work full-time onsite and in a shifting schedule.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound and outbound customer calls professionally and address inquiries.
• Provide accurate information about products and services to help customers decide.
• Document customer interactions and maintain records in the company system.
• Process customer requests, complaints, and concerns with empathy and calmness.
• Identify customer needs and escalate complex issues as needed.
• Follow company procedures to ensure consistent service delivery across channels.
• Collaborate with team members to meet departmental targets and contribute positively.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Monitor call times and meet performance metrics such as call duration and first-call resolution.

Skills

Verbal communication

Written communication

Active listening

Empathy

Multitasking

Problem-solving

Team collaboration

Computer literacy

Education

High school diploma or equivalent

Tools

CRM software

Call center software

Job description

Level Up Talent Solutions in Cebu City, Cebu, is seeking a dedicated Customer Service Representative (CSR) to join our team. This full-time onsite role focuses on delivering exceptional support to clients across multiple channels and maintaining our reputation for service excellence.

You will handle calls, provide product information, document interactions, and meet performance metrics. The position offers a collaborative environment, opportunities for training and career development, and a