Onsite CSR Specialist - Day Shift (Pasay)

TASQ Staffing Solutions; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

TASQ Staffing Solutions is seeking a CSR Associate for the dayshift onsite in Pasay. The role centers on delivering exceptional service across phone, email, and chat, handling inquiries, and resolving issues.

You will be the first point of contact and must maintain customer satisfaction through accurate records and ongoing knowledge of products and policies. The position requires at least 1.5 years of voice CSR experience in an international account and involves a standard five-day workweek

Qualifications

• 1.5 years or more of voice CSR experience in an international account.

Responsibilities

• Respond to customer inquiries promptly via phone, email or chat.
• Resolve product or service issues and maintain accurate records of interactions.
• Escalate unresolved issues to appropriate internal teams.
• Provide feedback on the efficiency of the customer service process and stay updated on product knowledge.

Skills

Voice CSR experience

Customer service

Job description

TASQ Staffing Solutions is seeking a CSR Associate for the dayshift onsite in Pasay. The role centers on delivering exceptional service across phone, email, and chat, handling inquiries, and resolving issues.

You will be the first point of contact and must maintain customer satisfaction through accurate records and ongoing knowledge of products and policies. The position requires at least 1.5 years of voice CSR experience in an international account and involves a standard five-day workweek