On-Site CSR Champion: Detail‑Driven Customer Support

Sandman Software Systems Inc.; Mandaluyong; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

On-site work

Career growth opportunities

Job summary

Sandman Software Systems Inc. is seeking a customer-oriented CSR with at least 1 year of relevant experience.

The role is on-site in Mandaluyong City and focuses on serving as the main contact for customers, providing accurate product information, addressing inquiries, and resolving concerns efficiently to ensure a positive experience. Key duties include documenting client concerns, providing timely responses, and escalating issues when necessary.

Qualifications

• Bachelor's degree in any field preferred.
• At least 1 year of relevant experience in customer service or related role required.
• Willingness to work on-site in Mandaluyong City.
• Strong verbal and written communication skills.
• Good problem-solving ability and attention to detail.

Responsibilities

• Serve as liaison for clients regarding product, service, and system-related inquiries.
• Listen to, understand, and accurately document client concerns and support requests.
• Provide timely, clear, and professional responses to client inquiries.
• Address and resolve client concerns using established procedures and knowledge bases.
• Coordinate with relevant departments to ensure concerns are addressed and resolved.
• Maintain accurate records of client inquiries, actions taken, and resolutions.

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Attention to detail

Team collaboration

Education

Bachelor's degree

Job description

Sandman Software Systems Inc. is seeking a customer-oriented CSR with at least 1 year of relevant experience.

The role is on-site in Mandaluyong City and focuses on serving as the main contact for customers, providing accurate product information, addressing inquiries, and resolving concerns efficiently to ensure a positive experience. Key duties include documenting client concerns, providing timely responses, and escalating issues when necessary.