Onsite CSR Iloilo: Resolve Escalations & Delight

TTEC Customer Care Management Philippines Inc; Iloilo; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Customer Care Management Philippines Inc in Iloilo is seeking a Customer Service Representative to be onsite. You’ll help customers by answering queries, resolving issues with empathy, and delivering an exceptional experience that turns ordinary service into something memorable.

You’ll join a culture highlighted by a Great Place to Work certification, strong career development, and a benefits package that may include PTO, tuition reimbursement, and wellness incentives.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Resolve escalated or complex calls from customers.

Skills

Verbal communication

Business writing

Product knowledge

Computer skills

Customer service

Education

Senior high school or some college

Job description

TTEC Customer Care Management Philippines Inc in Iloilo is seeking a Customer Service Representative to be onsite. You’ll help customers by answering queries, resolving issues with empathy, and delivering an exceptional experience that turns ordinary service into something memorable.

You’ll join a culture highlighted by a Great Place to Work certification, strong career development, and a benefits package that may include PTO, tuition reimbursement, and wellness incentives.