Onsite CSR in Iloilo — Elevate Customer Experience

TTEC; Iloilo City; On-site; PHP 190,000 - 312,000; Full time

Benefits offered by this job

Healthy benefits package

Job summary

TTEC Iloilo City is seeking a Customer Service Representative to join our onsite team. You’ll handle escalated or complex customer calls with empathy, resolve issues, and contribute to delivering exceptional experiences at every touchpoint.

Requirements include completed senior high school or two years in college, at least 3 months BPO experience, strong written and verbal communication, and basic computer skills. We offer a supportive culture and a benefits package based on position.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex calls from customers.
• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

BPO experience

Verbal communication

Business writing

Computer skills

Product knowledge

Education

Senior high school or some college

Job description

TTEC Iloilo City is seeking a Customer Service Representative to join our onsite team. You’ll handle escalated or complex customer calls with empathy, resolve issues, and contribute to delivering exceptional experiences at every touchpoint.

Requirements include completed senior high school or two years in college, at least 3 months BPO experience, strong written and verbal communication, and basic computer skills. We offer a supportive culture and a benefits package based on position.